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“Opt-Out” means that you choose not to participate in the Aggregation Program. You can opt-out by returning the opt-out form included in your mailer, or by calling the phone number provided. If you opt-out, you will not be enrolled as a natural gas customer with Volunteer Energy and will not receive your community’s exclusive natural gas rate.
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Under governmental aggregation, local officials can act on behalf of the community to negotiate a competitively priced natural gas rate from a certified natural gas supplier.
Residents of the community voted to give elected officials the ability to negotiate a natural gas supplier contract on behalf of the community. If you are a current participant in the aggregation program, you will receive notice of the new program rate, term, and conditions and will continue to be eligible. Newly eligible residents or businesses must receive an opt-out notice from Volunteer Energy and meet the following requirements:
If you do not return the opt-out form or call the phone number by the designated deadline, you be will automatically included in the Aggregation Program and receive the negotiated rate for natural gas from Volunteer Energy.
As a program participant, you will continue to receive your billing from CenterPoint Energy (Vectren). Volunteer Energy will simply be listed on the bill as your natural gas supplier along with your aggregation program exclusive rate.
Enrollment in the program is free for eligible participants. Once enrolled in the program, you can cancel your agreement at any time without any fee.
Yes. The community has secured the same natural gas supply rate, terms and conditions for eligible customers who wish to join its Aggregation Program after the initial enrollment period. This includes customers who move into the community, customers who were with another supplier and wish to switch into the program, or customers who initially opted-out and want to join at a later date.
If you recently signed up with a natural gas supplier or if you believe you are on an older contract, carefully review the terms and conditions of that agreement before proceeding, as your ability to terminate early with that supplier may be restricted and could include cancellation fees.
At the end of the term, the community will rebid the term and price on behalf of residents. You will be notified of the outcome by the community and/or supplier of the new term.