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Posted on: April 17, 2020

DP&L makes changes to ease financial burden to customers during COVID-19 crisis

Dayton Power and Light has recently made changes to ease the financial burden for customers due to the COVID-19 crisis.

Disconnections have already been suspended for residential customers for the duration of the State of Emergency, but in addition:

  • DP&L is temporarily waiving customer re-connection fees, late payment fees, and service fees for credit and debit card payments.
  • The up-front security deposit for service connects is no longer required. If a customer’s situation requires a deposit, it will be posted on the first bill statement.
  • To assist customers, DP&L will arrange flexible payment plans for past due balances.
  • To avoid the risk of face-to-face contact, DP&L is suspending in-person meter reading. If we cannot read your meter, we will estimate your usage, subject to reconciliation when we are able to read your meter.
  • DP&L is extending the winter reconnect policy through May 1. Eligible customers may pay no more than $175 to have service reconnected or maintained, including customers who have already used the policy during the 2019-2020 winter season.
  • Customers can perform nearly all customer service functions online and through DP&L’s automated voice phone system.

    • Sign in or create a profile at mydpandl.com
    • Residential customers call 800-433-8500
    • Business customers call 800-253-5801

DP&L also has resources for its business customers and has partnered with the Dayton Chamber of Commerce to communicate the support offered through the CARES Act.

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