Bill Adjustments / Disputes
If you repair a water leak, you may request an adjustment by completing the form that is available below: Water Leak Forms
- Request for Adjustment Due to a Water Leak Fillable (PDF)
- Rules and Regulations related to Water Leaks (PDF)
One pool adjustment per 12 months is permitted for residential properties. The adjustment is to sewer charges only. If you will be filing your pool multiple times, the installation of an irrigation meter is recommended.
Pool Adjustment Forms
- Request for Adjustment Due to Filling a Pool Fillable (PDF)
- Rules and Regulations related to Pool Adjustments (PDF)
Sod Watering Adjustments
One adjustment per property for new construction sod watering is permitted. The adjustment is to sewer charges only. For properties doing extensive watering, the installation of an irrigation meter is recommended.
Sod Adjustment Forms
- Request for Adjustment Due to New Construction Sod Watering Fillable (PDF)
- Rules and Regulations related to Sod Watering Adjustments (PDF)
If your billing issue cannot be resolved with the Utility Billing Division, you may submit a billing dispute using the form available below. Please read the Rules and Regulations related to billing disputes before submitting your dispute form. Your dispute must include specific information about why the billing was incorrect and what specific adjustment you are requesting.
Billing Dispute Forms
SECURE EMAIL LINK -- Select "Utility" from the drop down list for the "To" field to ensure delivery to Utility Billing Division (default is "Tax") Using one of our fill-in PDF forms? It is strongly recommended that you save the form to your desktop, then complete, save it on your system and then submit the saved form. This takes the form out of the browser window and reduces most issues related to the variety of web browsers available. Find additional PDF hints and troubleshooting suggestions (PDF).
Are you using a Mac? By default, your Mac may not open the PDF file in the full version of Adobe Reader. You may need to download the full version of Adobe Reader to be able to use the fill-in PDFs.