Utility Billing Division

Water Meter Change out Project

The City of Xenia is undertaking a project that will replace current water meters with a state-of-the-art meter system. Beginning Monday, June 15, residents and businesses should be aware that crews from NECO will be working in their yards and in the community.

The new meter system will be installed city-wide and the project will take several months to complete. Once installed, the new system will allow residents to check their water usage on a much more frequent basis. It will also measure water usage in gallons instead of the currently used method of cubic feet.

NECO crews will be driving marked vehicles and will be outfitted with name tags. Installation of the new meter system at each address will take between 30 and 60 minutes. Any resident who see crews working in their neighborhood can call the City Administration Building (937) 376-7231 or Xenia Police Division (937) 376-7221 if they have questions.

Water Meter Project

Important COVID-19 Changes please read

In light of the situation concerning COVID-19, the City of Xenia has made changes to its customer service. We will be open to the public Monday thru Friday from 8am to 5pm. 9am to 11am is designated for seniors. Masks are no required but recommended. There are marks on the floor to maintain distance. We would like to remind everyone of all the ways you can take care of your tax and utility payments or filings without coming into the office and hopefully keeping everyone safe and healthy. How to pay your Utility bill without coming into the office?

  • View and/or pay your Xenia Utility account online using the website www.eXploreXenia.com
  • Make a payment via phone by calling PSN at 1-877-885-7968, a service fee may apply.
  • There is also 24 hour drive-up drop box at the rear of the City Administration Building (107 E Main Street) for checks (no starter checks) and money orders. NO CASH SHOULD BE PLACED IN THE DROP BOX.

The Utility Billing Division bills customers for water, sewer, sanitation, storm water, and parking lot rentals. The division also collects payments for income tax and parking citations, along with providing administration of the loans and grants under the direction of the Loan Trust Committee.

Payment Options

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 Sign up for Automatic Monthly Payments by completing the
 ACH Withdrawal of Monthly Utility Bill Form

  • View and/or pay your Xenia Utility account online using the Online Access link.
  • Make a payment via phone by calling PSN at 1-877-885-7968, a service fee may apply.
  • There is a 24 hour drive-up drop box at the rear of the City Administration Building (107 E Main Street) for checks (no starter checks) and money orders. NO CASH SHOULD BE PLACED IN THE DROP BOX.
  • Cash, checks (no starter checks), money orders, VISA, MasterCard or Discover accepted at our offices, Monday through Friday, 8:00 AM and 5:00 PM.

If you are making a payment to avoid service disconnection for delinquency, please review the Important Utility Payment Processing Deadlines (PDF) to ensure that your payment is received in time to avoid any disruption in your service.

Helpful Information

Electric Aggregation questions? Use this link.

For sewer backups, water main breaks, snow removal, leaf collection, or questions related to water quality or pressure, please contact the Public Service Department at 937-376-7265.

For water or sewer emergencies after hours, please contact the Police Dispatcher at 937-372-9901.

SECURE EMAIL LINK -- Select "Utility" from the drop down list for the "To" field to ensure delivery to Utility Billing Division (default is "Tax") The city of Xenia provides safe, clean, affordable and reliable drinking water! See our 2018 Consumer Confidence Report (CCR) to learn more!

Helpful Documents