City Services
Utility Billing Online Access/Payments
Payments in excess of $300.00 cannot be made via the website. There is a $2.00 online processing fee for all electronic check payments made via the website. Due to the lower costs for processing credit card payments, there is no online processing fee for credit card payments. Payments made via the website are final and are not reversible. VISA/Mastercard/Discover are not responsible for refunding payments made in error.Please use caution when entering online payments and contact Utility Billing at 937-376-7242 if you make an error on an online payment. E-checks returned for non-sufficient funds are subject to a $25.00 returned check fee and possible immediate service disconnection. For E-checks returned for reasons other than non-sufficient funds, all Authorize.Net fees related to the transaction will be applied to your utility account. Please allow 3 working days for online payments to be posted to your utility account.
If you have not previously used the Utility Online Account Access/Payment, click on this link for an Online Account Access Tour. NOTE: This is explanation/documentation only -- you cannot enter any information here.
Click on this link to go directly to Online Account Access/Payment.
Your online payments are secure!!
You can make utility payments at our website with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions Industry leading encryption hardware and software methods and security protocols to protect customer information Compliance with the Payment Card Industry (PCI) Data Security Standard.For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
Our website is registered with the Authorize.Net Verified Merchant Seal program.
CONTACT INFORMATION:
Supervisor:
Diana L. Steck, A/R Manager
Phone: (937) 376-7242
Fax: (937) 376-8914
Physical Location:
1st Floor of City Hall,
101 N. Detroit Street
Xenia, OH 45385
Mailing Address:
City of Xenia
Utility Billing Division
101 N. Detroit Street
Xenia, OH 45385
Open Monday - Friday
from 9 a.m. to 5 p.m.
E-Mail: utb@ci.xenia.oh.us